At Wii Rides, protecting your privacy is our top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. By using Wii Rides’ app and services, you agree to the practices described below.
Wii Rides ("we," "us," or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, disclose, and store your personal information when you use the Wii Ride mobile application (the "App") or our website (the "Website").
We collect various types of personal information based on your interactions with Wii Rides. We ensure that we only collect information necessary for service delivery and for the purposes stated below:
Account Information: When you create a Wii Rides account (as a driver or passenger), we collect your name, surname, email address, phone number, login credentials, and a unique user ID.
Location Data: We collect your real-time location data (GPS coordinates) to facilitate ride requests, deliveries, and navigation. This data is collected only when you use our services and may be anonymized for analytical purposes.
Payment Information: To process payments securely, we collect and store your payment details, such as credit card information, in compliance with data protection standards.
Device Information: We collect data about the device you use to access our services (e.g., device type, IP address, operating system) to improve functionality and resolve technical issues.
Ride and Delivery Information: We store details about your rides and deliveries, including pickup/drop-off locations, time and date, fare, driver/passenger details, and ratings/reviews provided.
Feedback: We collect and store your feedback on rides and deliveries to improve service quality.
We process your personal information for several purposes, ensuring compliance with POPIA principles:
Service Delivery & Improvement: To facilitate ride requests, manage deliveries, verify drivers, optimize routes, and enhance user experience.
Account Management & Communication: To manage your account, provide customer support, send you important notifications about services, and offer promotional materials (with your consent).
Security & Fraud Prevention: To maintain the security of our platform and prevent fraud by verifying identity and monitoring transactions.
Analytics & Research: We may use anonymized data to conduct market research and improve our app, ensuring better performance and customer satisfaction.
Wii Rides does not sell or share your personal information with third parties except in the following limited situations:
Service Providers: We may share data with third-party providers (e.g., payment processors, mapping services) who assist us in delivering our services. These providers are bound by contracts to protect your information.
Legal Compliance: We may disclose your personal data if required by law, in legal proceedings, or to protect our legal rights and the safety of our users.
Business Transactions: In the event of a merger or acquisition, your personal data may be transferred to the new entity. We will notify you if this occurs and ensure that your information remains protected.
Wii Rides ensures that your data rights under POPIA are respected. You have the following rights:
Right to Access: You can request access to your personal data at any time, including details of what information we collect, why we collect it, and with whom we share it.
Right to Rectification: If any of your personal data is incorrect, you have the right to request corrections.
Right to Erasure: Under certain conditions, you may request the deletion of your personal information, such as when it is no longer required for the original purpose.
Right to Object: You can object to the processing of your personal information, especially for marketing purposes, at any time.
We collect various types of personal information based on your interactions with Wii Rides. We ensure that we only collect information necessary for service delivery and for the purposes stated below:
Account Information: When you create a Wii Rides account (as a driver or passenger), we collect your name, surname, email address, phone number, login credentials, and a unique user ID.
Location Data: We collect your real-time location data (GPS coordinates) to facilitate ride requests, deliveries, and navigation. This data is collected only when you use our services and may be anonymized for analytical purposes.
Payment Information: To process payments securely, we collect and store your payment details, such as credit card information, in compliance with data protection standards.
Device Information: We collect data about the device you use to access our services (e.g., device type, IP address, operating system) to improve functionality and resolve technical issues.
Ride and Delivery Information: We store details about your rides and deliveries, including pickup/drop-off locations, time and date, fare, driver/passenger details, and ratings/reviews provided.
Feedback: We collect and store your feedback on rides and deliveries to improve service quality.
We process your personal information for several purposes, ensuring compliance with POPIA principles:
Service Delivery & Improvement: To facilitate ride requests, manage deliveries, verify drivers, optimize routes, and enhance user experience.
Account Management & Communication: To manage your account, provide customer support, send you important notifications about services, and offer promotional materials (with your consent).
Security & Fraud Prevention: To maintain the security of our platform and prevent fraud by verifying identity and monitoring transactions.
Analytics & Research: We may use anonymized data to conduct market research and improve our app, ensuring better performance and customer satisfaction.
We believe in giving you control over how your personal data is used. Wii Rides offers several options to help you manage your data and preferences:
Account Access & Updates: You can view, update, or correct your personal information (e.g., name, email address, phone number) at any time through the account settings in the Wii Rides app. You are responsible for ensuring your information is up-to-date.
Location Services: You can control whether to enable or disable location services at any time through your device’s settings. If location services are disabled, certain features of the app (such as ride requests or real-time navigation) may be limited.
Ride History: You can review your past ride and delivery history within the app. This feature allows you to track your trips and deliveries for billing or record-keeping purposes.
Marketing Preferences: You have the option to opt-out of receiving marketing and promotional communications from Wii Rides. If you no longer wish to receive these emails or notifications, you can unsubscribe by following the instructions provided in the communications or updating your preferences in the app. However, you will still receive essential service-related messages (e.g., ride receipts or service updates).
Data Portability: Upon request, you can obtain a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to take your data with you to other service providers.
Account Deactivation: You may deactivate or delete your Wii Rides account at any time. When you choose to deactivate your account, we will remove your personal information from our active database, although some data may be retained for legal, security, and operational reasons (e.g., to prevent fraud or resolve disputes).
At Wii Rides, we take the security of your personal information very seriously. To protect your data from unauthorized access, disclosure, alteration, or destruction, we implement several layers of security measures in compliance with the Protection of Personal Information Act (POPIA) and industry standards. These measures include:
Encryption: All sensitive information, including payment data and account credentials, is encrypted both at rest and in transit using robust encryption protocols such as SSL/TLS to prevent interception by unauthorized parties.
Secure Storage: Personal data is stored on secure servers with limited access, using firewalls and multi-factor authentication systems to prevent unauthorized entry into our network.
Access Controls: Access to your personal information is restricted to authorized personnel only. We enforce stringent access control policies, ensuring that employees or contractors only have access to the data necessary for their role.
Regular Security Audits: We perform regular audits and assessments of our data security practices to identify vulnerabilities and ensure compliance with data protection regulations. This includes testing for potential security gaps and ensuring we maintain a secure environment.
Monitoring & Alerts: We continuously monitor our systems for potential threats or suspicious activities. Any detected issues trigger immediate alerts, and swift action is taken to protect data integrity.
In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in line with POPIA’s mandatory breach notification requirements.
We are committed to retaining your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Our retention periods are determined based on the following criteria:
Service Provision: We retain personal data for the duration of your use of Wii Rides services and for a reasonable period thereafter to comply with legal, regulatory, and operational requirements.
Legal Obligations: In certain cases, we are legally required to retain your information for specific periods, such as for tax and accounting purposes or in compliance with regulations related to payment processing and ride data.
Dispute Resolution: If you are involved in any legal disputes or inquiries (e.g., accidents, claims, or investigations), we may retain your personal data until the issue is fully resolved.
Business Operations: After your account is closed or you no longer use our services, we may anonymize your data for analytical and statistical purposes, ensuring that it cannot be linked back to you.
Once the retention period has expired, your personal information will either be deleted, anonymized, or securely archived in accordance with POPIA and other applicable data protection laws.
If you have any concerns or believe that Wii Rides has not complied with POPIA or our Privacy Policy, you have the right to lodge a complaint with the Information Regulator of South Africa. We are committed to addressing any issues you may have in a timely and transparent manner.
Before filing a formal complaint, we encourage you to contact our Data Protection Officer (DPO) so that we can attempt to resolve the issue directly. Here’s how we handle complaints:
Internal Review: Once we receive your complaint, our DPO will investigate the matter, review the relevant data, and work with the necessary departments to resolve the issue.
Response Time: We strive to respond to all complaints within 30 days, as per POPIA guidelines. If your concern requires more time to resolve, we will keep you informed of the progress.
Information Regulator Contact: If you are unsatisfied with our resolution, you may escalate the issue by contacting the Information Regulator directly:
Your privacy and trust are essential to us, and we are committed to handling your personal information in line with the highest standards of transparency and compliance.
